1. Introduction

By using Mawa Wireless services, customers agree to comply with this Acceptable Use Policy together with our Terms and Conditions and Privacy Policy.

This policy applies to all customers, users, devices, applications, systems, and activities conducted through our network.

Violations of this policy may result in service restrictions, suspension, termination, or legal action where applicable.

2. Lawful Use of Services

Customers may only use Mawa Wireless services for lawful purposes and in compliance with all applicable South African laws and regulations.

Users must not engage in activities that:

• Violate any laws or regulations
• Infringe intellectual property rights
• Promote fraud or deception
• Threaten public safety or security
• Interfere with the rights of others

3. Prohibited Activities

The following activities are strictly prohibited on the Mawa Wireless network:

• Unauthorized access to systems, servers, or networks
• Hacking, cracking, or password theft
• Distribution of malware, ransomware, or viruses
• Launching denial-of-service (DDoS) attacks
• Port scanning or network probing without authorization
• Spamming, phishing, or email abuse
• Hosting illegal content or pirated material
• Identity theft or impersonation
• Cyber harassment or abusive communications
• Using services to conduct scams or fraudulent activities

4. Network Abuse and Fair Usage

Customers must use network resources responsibly and fairly.

Activities considered network abuse include:

• Excessive bandwidth consumption affecting other users
• Operating unauthorized public servers
• Continuous automated traffic generation
• Activities that degrade network performance
• Attempts to bypass network restrictions or security systems

Mawa Wireless reserves the right to implement traffic management, bandwidth shaping, or temporary restrictions to protect network stability.

5. Email and Messaging Abuse

Customers may not use our services to send unsolicited bulk messages, spam, or malicious communications.

Prohibited messaging activities include:

• Bulk unsolicited email campaigns
• SMS spam or robocalls
• Phishing or deceptive messages
• Distribution of malicious links or attachments
• Email spoofing or forged headers

6. Security Responsibilities

Customers are responsible for securing their own devices, networks, passwords, and connected equipment.

Customers should:

• Use strong passwords and secure Wi-Fi settings
• Keep software and firmware updated
• Protect devices from malware and unauthorized access
• Report suspicious activities promptly

Mawa Wireless is not responsible for security breaches caused by customer negligence or insecure devices.

7. Illegal or Harmful Content

Customers may not use our services to transmit, distribute, or store unlawful, harmful, or offensive material.

Prohibited content includes:

• Child exploitation material
• Hate speech or incitement to violence
• Copyright-infringing content
• Fraudulent or deceptive content
• Malicious software or attack tools

8. Monitoring and Enforcement

Mawa Wireless may monitor network activity and service usage to ensure compliance with this policy, maintain network integrity, and protect customers and infrastructure.

We reserve the right to investigate suspected violations and take appropriate action, including:

• Issuing warnings
• Restricting bandwidth or services
• Suspending or terminating accounts
• Reporting unlawful activities to authorities
• Taking legal action where necessary

9. Third-Party Services and Websites

Mawa Wireless is not responsible for third-party websites, services, applications, or content accessed through our network.

Customers access third-party services at their own risk.

10. Changes to This Policy

Mawa Wireless reserves the right to modify or update this Acceptable Use Policy at any time.

Updated versions will be published on this page with the revised effective date.

Continued use of our services after changes become effective constitutes acceptance of the updated policy.