1. Acceptance of Terms

By subscribing to or using any services provided by Mawa Wireless, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with any part of these Terms, you must discontinue use of our services immediately.

2. Services Provided

Mawa Wireless provides wireless internet connectivity, networking, technical support, and related communication services subject to availability and coverage.

Service availability, speeds, and performance may vary depending on:

• Location and signal coverage
• Network congestion
• Environmental conditions
• Power interruptions
• Third-party infrastructure providers
• Customer equipment and configuration

3. Customer Responsibilities

Customers agree to:

• Provide accurate and current information
• Maintain the confidentiality of account credentials
• Use services lawfully and responsibly
• Protect installed equipment from damage or misuse
• Promptly report faults or unauthorized access
• Ensure timely payment of all invoices and fees

Customers are responsible for all activities conducted through their account.

4. Acceptable Use Policy

Customers may not use Mawa Wireless services for unlawful, abusive, harmful, or fraudulent activities.

Prohibited activities include:

• Distributing malware, viruses, or harmful software
• Unauthorized access to systems or networks
• Spamming or phishing activities
• Copyright infringement or illegal content distribution
• Excessive abuse of network resources
• Activities that disrupt network stability or security
• Reselling services without written authorization

Mawa Wireless reserves the right to suspend or terminate services for violations of this policy.

5. Billing and Payments

Customers agree to pay all applicable service fees, installation charges, equipment fees, and taxes associated with their account.

• Invoices are payable on or before the due date
• Late payments may result in service suspension
• Outstanding balances may incur additional collection costs
• Pricing may change with reasonable prior notice

Failure to make payment may lead to restricted access, suspension, or termination of services.

6. Equipment and Installation

Equipment supplied by Mawa Wireless remains the property of the company unless otherwise stated in writing.

Customers must:

• Provide reasonable access for installation and maintenance
• Not tamper with company-owned equipment
• Return equipment upon service cancellation if required
• Be responsible for damages caused by negligence or misuse

7. Service Availability and Downtime

While Mawa Wireless strives to provide reliable services, uninterrupted connectivity cannot be guaranteed at all times.

Service interruptions may occur due to:

• Scheduled maintenance
• Power failures
• Weather conditions
• Equipment failures
• Third-party network outages
• Force majeure events

Mawa Wireless shall not be held liable for losses resulting from temporary service interruptions.

8. Suspension and Termination

Mawa Wireless may suspend or terminate services without prior notice if:

• Payments are overdue
• These Terms are violated
• Illegal or harmful activities are detected
• Network security is compromised
• Required by law or regulatory authorities

Customers may cancel services subject to applicable notice periods and outstanding obligations.

9. Privacy and Data Protection

Mawa Wireless processes personal information in accordance with applicable South African privacy laws, including POPIA.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law, Mawa Wireless shall not be liable for:

• Indirect or consequential damages
• Loss of profits, revenue, or data
• Business interruption
• Unauthorized access by third parties
• Service interruptions outside our reasonable control

Total liability shall not exceed the amount paid by the customer for services during the preceding billing period.

11. Intellectual Property

All website content, branding, logos, systems, and materials provided by Mawa Wireless remain the intellectual property of the company unless otherwise stated.

Unauthorized reproduction, distribution, or modification is prohibited.

12. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of our services shall be subject to the jurisdiction of South African courts.

13. Changes to These Terms

Mawa Wireless reserves the right to update or modify these Terms and Conditions at any time.

Updated versions will be published on this page together with the revised effective date.

Continued use of our services after changes become effective constitutes acceptance of the updated Terms.